DNV GL has now opened the American hub of its technical helpdesk, providing customers with direct access to 400 technical experts globally. With the Houston based team in place, DNV GL now has global coverage through teams in all main time zones (Europe, Asia and Americas).
“Our classification customers tell us they want timely, authoritative and insightful answers to technical questions. Now we have one more competence center to make sure they get these answers quickly, we call this service DATE – Direct Access to Technical Experts,” says Jan Solum, who leads the new Technical Helpdesk Team in Houston.
The helpdesk ensures that customers have access to DNV GL’s expertise at all times. Internal and external technical queries are routed to 400 technical experts globally, all authorized to provide formal answers on behalf of DNV GL. When offices in Europe close, Houston takes over until Singapore is online to respond to them. The DATE service is free of charge to DNV GL’s customers, as part of the company’s comprehensive customer service.
Technical helpdesk support has been in place for some time, but the new set up will significantly lower DNV GL’s response times. Currently the DATE service is being piloted in the Americas. From March onwards, more customers will be able to access the DATE service.
“This service demonstrates how our scale and knowledge base directly benefit our customers. Our ambition is to provide the world’s best technical support,” adds Jan Solum.
About DNV GL
Driven by our purpose of safeguarding life, property and the environment, DNV GL enables organizations to advance the safety and sustainability of their business. Operating in more than 100 countries, our 16,000 professionals are dedicated to helping our customers in the maritime, oil & gas, energy and other industries to make the world safer, smarter and greener.