Power and renewables

Smart meter business case assessment: Customer engagement

Smart Meter

Louisville Gas & Electric and Kentucky Utilities

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Whitepaper

Smart Meter Business Case Assessment

Smart meter business case assessment white paper

About:

Customer Engagement

Whitepaper

Smart Meter Business Case Assessment

About:

Customer Engagement

Smart meter business case assessment white paper

Request a copy

Fill out the form below to receive a free copy by email

(optional)
(optional)

Please note that by subscribing to updates, newsletters and other regular email distributions, you must be opted in to receiving informational emails from DNV GL. By submitting this form, you agree to this and accept that you are opted in, and you understand that you can opt-out at any time using the links in the email you receive as well as visiting the email preference centre.

LG&E and KU engaged DNV GL to develop an overall AMI/Smart Grid strategy. During this project, DNV GL developed an interactive alignment analysis that identified the intersection of technology enablers, customer acceptance and organizational objectives. One of the anticipated benefits of smart meter deployment related to increased Demand Response capability. As part of the study, DNV GL conducted an innovative analysis of customer awareness, likely consumer acceptance of and response to a range of rate options associated with smart meters and demand response. LG&E and KU had conducted a small pilot test for system functionality and potential consumer response in a limited area of the service territory. 
 
DNV GL’s data mining analysis stitched together the results of this pilot, system-wide customer appliance saturation and attitudinal surveys, and Census data. While this effort examined the total market, our “broad data” analysis also incorporated information such as arrearages/delinquencies, enrollment in the utility’s weatherization assistance program to factor in usage and behavior patterns of low-income segments in the market. The objective of this analysis was to examine the variation in observed outcomes such as enrollment in opt-out programs, opt-in programs, and likelihood of participation in rate plans by potential explanatory factors such as demographics, attitudes, and other customer data such as energy usage and technology adoption. A unique GIS analysis improved actionability of results identifying neighborhoods with high potential for engagement.

Whitepaper

Smart Meter Business Case Assessment

Smart meter business case assessment white paper

About:

Customer Engagement