Automotive and aerospace

ISO/IEC 20000-1, IT Service Management

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ISO/IEC 20000-1 takes a comprehensive approach to IT service management and defines a set of processes needed to deliver effective service.

What is the ISO/IEC 20000-1 standard? 

ISO/IEC 20000-1 is developed by the International Organization for Standardization (ISO) and is a globally recognized IT service management system standard.  

The standard draws on and is well supported by other documents in the ISO/IEC 20000 series and other public documents. ISO/IEC 20000-1 takes a comprehensive approach to IT service management and defines a set of processes needed to deliver effective services. These range from core processes related to configuration management and change management, to processes covering incident and problem management. The standard sets requirements for the whole service lifecycle, including planning, design, transition, delivery and improvement of services.

Alignment with other management system standards 

ISO/IEC 20000-1 follows the same high-level structure as other ISO management systems standards and is therefore well aligned with other standards such as ISO 9001 and ISO/IEC 27001. This supports consistent and straightforward implementation and operation where integrated systems are needed. The result is:

  • Emphasis on continual process improvement of your IT service management system.
  • Clarification of minimum requirements for plans, documentation and records.

How can we help you? 

For third party certification, you need to implement an effective IT service management system complying with the requirements of the standard. We are an accredited third party certification body and provide relevant training and certification services. ​

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