To provide an overview processes and tools applied for knowledge retention by leading organization.
Who should attend:
Duration: 1 day
Knowledge is key differentiator for profitable businesses and safe operations. An aging workforce, crew change and staff turnover may put the availability and effective re-use of knowledge and experience at risk.
Knowledge Retention and Transfer (KRT) is the process for timely identification and retention of business critical knowledge. KRT capabilities help your organisation to embed effective processes and bring the required tools and skills to ensure ongoing benefit of crucial knowledge.
The intensive and practical one day course is highly interactive. Short lectures, discussions and practical exercises in small groups are supported by up-to-date cases from DNV GL’s decades of consulting experience.
During the course we will make a firm connection with your own situation. Discussion on your own case will help to understand real life challenges and solution and help to develop insights into the approaches that can be successfully implemented in your own organisation. You will have ample opportunity to receive feedback from our consultants and exchange ideas with the other participants. You will understand the essential tools and techniques for knowledge retention and will develop initial hands-on experience.
DNV GL has over 20 years of experience in organising KM courses for business professionals. Hundreds of people have attended our courses in the Netherlands, the UK, Italy, Germany and Taiwan; Bank of Scotland, HSBC, Astra Zeneca, Shell, Unilever, KLM, Amsterdam Airport Schiphol, the World Nature Fund (WNF), ABN AMRO, Sellafield and many other companies and non-profit organizations.
The course focuses on:
- Understand Common approaches for Knowledge Retention and Transfer to identify employees with critical knowledge and to ensure that knowledge is retained and re-used
- Get an overview of available KRT tools such as Concept Map Workshops, and History Workshops
- Develop Hands-on experience with the KRT tools
- Start developing your organisation’s action plan from Knowledge Retention
- Be inspired by other participants